Privacy Policy

During your visit to our page you may be asked to state your personal information about you (name, surname, profession, email address, telephone, etc.) so that we can provide you with our services as best as possible. Any personal data that you declare on our page, is kept exclusively for reasons related to your transactions with us, the improvement of the provided services and the guarantee of the operation of the respective service and may not be used by any third party (except where provided by Law to the competent authorities only).

1. What personal data do we collect

1.1. We collect:

A. Information related to your booking, such as your name, address, email, city, country of origin, postal code and contact telephone.

B. We collect information about your booking, such as dates and locations of receipt / delivery of the car from / to you.

C. To complete your booking you must add your credit card details (holder name, card number, security code and expiration date). The process is carried out and completed through a banking institution with which we cooperate and which provides all the necessary guarantees for the security of electronic transactions.

D. In case you wish to contact us you can use the contact form of our website by filling in your name, your email, the subject of the message and the message you want to send us.

E. We collect some information using the cookies of our website such as: IP address, the identity of your device, the type of your browser, your operating system, cell phone detectors, the country from which you enter our website, specific pages of our website that you visit, time and date of visit, number of links that you “click”, reservations, updates and purchases-transactions that you make through our website.

F. We may collect information such as driver data (eg driver’s license), vehicle insurance coverage, additional preferences and additional charges that may arise.

2. How do we collect your personal data?

We may collect information in two ways: from you or from information we receive through cookies when someone visits our website.

2.1. When making a reservation

2.1.1. When you make a reservation through our website or send a message through any contact form of our website, you will be asked to provide us with your personal data in order to proceed with booking a car. This information includes: customer name, gender, contact details (address, email, phone). In addition, we collect information related to the car’s delivery and pick-up location, rental dates and duration, payment and payment details, additional car driver information (if any), vehicle insurance coverage, additional requests or preferences, and additional charges.

2.1.2. Why we collect your personal data:
We collect your personal data in order to:

• To confirm and secure your reservation.
• Modify or cancel your reservation.
• To contact you about your booking, for example to provide you with booking information, to send you a reminder before your arrival of the delivery and pick-up dates of the vehicle, to answer any questions or concerns you may have about the reservation.
• to manage payments and issue sales receipts.
• to manage possible complaints from you.

2.2. When you browse our website

2.2.1. We may collect information from pages you browse, such as which pages you saw, what type of browser you use, what language you chose for our website, and whether you visit our website from a desktop, tablet or mobile phone.

2.2.2. We use cookies such as Google Analytics and collect information about the behavior of our visitors to our website. Google Analytics stores information about the pages you visit, the duration of your visit, the route you follow, and the pages you visit. For more information about third party cookies visit our cookie policy.

2.2.3. With this data processing we aim at a better understanding of the needs of our visitors, in order to offer them personalized services and to improve their experience when they use our website and / or our services, based on our legal interest.

3. Why do we collect personal data?

We may collect personal data to offer you the products or services you have requested from us and to take action related to them such as invoicing and contacting you with any matter relating to your booking.

With your consent, we may use your personal data for the purposes of direct marketing, sending offers, informational messages, etc. in various ways (eg sms, Email, etc.), in accordance with applicable law. You can unsubscribe from this communication at any time by clicking on the link at the end of each message you receive or simply by sending us a deletion request to the following address: [email protected].

4. How long do we keep your personal data?

Personal information is kept secure for as long as we need it for the purposes for which we collect and use it and we are not legally obliged to continue to keep it.

If you leave a comment, then the comment and its metadata are retained indefinitely. This is done so that we can automatically recognize and approve the comments that follow, instead of keeping them in line.

5. With whom do we share your personal data?

5.1. We do not share your personal data with third parties.

5.2. We may pass this data on to third parties so that services can be offered to you in order to make car reservations, request additional services from us (eg insurance, etc.) and meet your needs, requests and your expectations.

5.3. In addition, we may transfer your personal information to companies that are relevant to your booking, including your credit card payment company, your bank, or other payment providers, or third parties such as travel agents, always in connection with your booking.

5.4. In case of transfer of personal data from the EU in non-EU countries, we use contractual clauses, ensuring that these data transfers comply with applicable privacy laws.

6. What rights do you have:

Information rights: our company will respond to any request regarding your personal data.
Access rights: you have the right to access all personal data you provide to us in printed or electronic form and any relevant information such as the purposes of processing, the categories of personal data and the time of processing.
Amendment rights: you have the right to correct incorrect, inaccurate, incomplete or obsolete data, where permitted by Law and related Regulations.
Deletion rights: you have the right to ask us to delete your personal data. This does not include data that we are required to keep for administrative, legal or security reasons.
You can exercise all the above rights with a document addressed to us by sending an email to [email protected].

7. Changes to this Privacy Policy

The Company has the right, at its sole discretion, at any time and without notice, to modify, remove or change the Services and / or any page of this website.

8. Contact us

You can contact us at the following details:

A1 Auto Rental

Wells of Karpathos 857 00

Email: [email protected]

Telephone: 2245 022 348 – 698 427 3125